Shipping Policy

Newmaples™ ships orders to eligible delivery areas shown during checkout. Delivery timing may vary based on destination, carrier handling, product availability, weather, holidays, and other factors outside direct store control.

Customers are responsible for providing a complete and accurate delivery address. Please check apartment numbers, street details, phone number, and any delivery notes before submitting an order. Address errors may cause delays or unsuccessful delivery.

Once an order is prepared for shipment, tracking details may be provided when available. Tracking updates can take some time to appear after the package is received by the carrier.

If a package arrives with visible damage or if there is a delivery issue, please contact Newmaples™ with your order number and clear photos when helpful. Our team will review the situation and assist with the next available step.